Webinar: How to Boost Customer Confidence With Estimates

You might work in the trades because you are naturally handy, but did you know that communicating with customers is one of the most important tools in your toolbox?

Whether you are explaining a simple fix or offering several estimate options for a more complex job, your ability to keep the customer informed is crucial for success. Joe Cunningham is a lifelong tradesman whose mission is to help fellow home service professionals improve customer interactions and loyalty with communication techniques that any business can implement.

Join ServiceTitan and Joe to learn how you and your techs can communicate clearly with your customers so that they turn into lifelong clients that help you grow your business.

What you will learn:

How to build trust with your customers using multiple estimates or proposals
How to communicate problems and solutions to your customers
How clear communication impacts your overall revenue and business health
Plus, how updates to ServiceTitan’s Estimate Templates makes the whole process easier

Meet your speaker

Joe Cunningham

Founder

Successtrack Network

Joe Cunningham started his HVAC career as one of the industry's first "Million Dollar Men," singlehandedly selling over 1 million dollars worth of HVAC equipment per year in the highly competitive Houston, Texas market in the 1980s. Since then, he's worked at every level of the business and partnered with some of the industry's biggest names, including Carrier, Trane, American Standard, Service Roundtable, and Service Nation.

Joe has personally trained over 35,000 technicians, creating more million-dollar sales producers than anyone in the business. He's also helped countless HVAC companies of all sizes grow and prosper in any economic environment in both the United States and Australia. In addition to training, Joe also retains ownership of his own HVAC business in Houston, Texas.