Webinar: How to Achieve a 95% Booking Rate

How to Achieve a 95% Booking Rate

Are you booking the right calls and setting up technicians for success?

As business owners, you invest so much money to get the phone to ring. If you're not confident in your CSR's ability to optimize and find value in every single call, you're wasting money.

Join us LIVE with Angie Snow, CSR Coach with Go Time Success Group, as she shares four tips to help CSRS maximize every opportunity that comes with each call. When these four simple steps are in place, your company will optimize productivity, and increase your profits.

CSR attendance is encouraged!

What you will learn:

Four essential steps you must take to maximize CSR performance and reducing marketing costs
How to use ServiceTitan to appropriately prompt CSRs on calls
Tips for communication coaching and finding the opportunity in every call

Meet your speaker

Angie Snow

Co-Owner and Vice President

Western Heating & Air Conditioning

Angie Snow is the co-owner and Vice President of Western Heating & Air Conditioning, a residential service company in Orem, Utah. At Western, Angie focuses on employee engagement, overseeing the administrative staff, human resources, marketing, finances and business development. Angie was awarded the Service World Woman of the Year Award at Service World Expo in 2016.

Angie is currently serving on the Executive Board of Directors for Women in HVACR. She has a strong desire to improve and give back to the industry and open the doors for women in this industry.

Angie is also a coach, presenter, and mentor with Snow Business Coaching and the Go Time Success Group. She enjoys helping her clients (both in and out of the HVAC industry) find a balance between home and business, all while reaching their business goals. She is an Advisory Board Mentor and trainer for Service Nation Alliance. She has given numerous presentations to contractors around the world, as well as contributed articles for national HVACR magazines.