WEBINAR

Kathy Nielsen’s "Hit-by-a-Truck" Approach to SOPs

Date

February 18th 2021

Time

11:00 am PST

Access

Free to all

Kathy Nielsen wants to know what would happen to your business if you got hit by a truck. No, seriously. And not just you, what if one of your key employees left, and was unable to train their successor?

Business owners take this risk every day they don’t establish usable standard operating procedures. Luckily, having trained hundreds of business owners over her 20+ year trade career, Kathy has a solution. Her hit-by-a-truck theory helps contractors like you eliminate company vulnerability and set the stage for business growth—even if someone is hit by a truck.

Join Kathy and ServiceTitan LIVE to unlock this simple operations strategy that will proactively safeguard your business.

What you will learn:

Where to get started creating SOPs
How to get buy-in from your team members
Best practices for testing the effectiveness of procedures
Best practices for testing the effectiveness of procedures

Meet your speaker

Kathy Nielsen

Owner

Operations Excellence, LLC

Kathy Nielsen is very passionate about business operations and the attention, or lack thereof, that goes to the office side of the service industry. She first found her passion for teaching while running a plumbing company in Texas where she began coaching her industry peers on what it takes to be a successful GM. Having visited shops all over the country, and being married to a technician, Kathy brings a holistic perspective on business operations to her clients. While some refer to her as the “ServiceTitan Guru”, Kathy is also incredibly skilled at helping identify and grow leaders within an office and creating hiring processes to get the right people in the right position and keep them!